We are actively seeking a talented and motivated individual to join our Support team. This is an entry level position that offers the opportunity to learn the various functions of our organization with substantial growth potential. The ideal candidate is client services oriented, dedicated, eager to learn and appreciates a teamwork environment in a culture that encourages professional development and a commitment to employee and client satisfaction.
Note: Our employees are currently working remotely for their protection during COVID-19. All candidates must have the ability and desire to commute to Valley Stream, NY in the future.
Responsibilities
- Service existing and new clients in retirement plan administration, including a full range of administrative and operational support services to a variety of clients and plan participants
- Effectively explain plan designs, policies, and procedures; and address questions to ensure our clients fully understand their individualized plans
- Research and resolve distribution and technical issues
- Work with team members and members of other departments to handle plan administration tasks and projects
- Troubleshoot problems encountered in day-to-day operations
- Maintain the participant/sponsor/advisor web portals and corresponding login credentials
- Provide reports and data files to clients and internal teams when necessary
- Research and resolve system and technical issues
- Complete special projects and reports, as assigned, in an accurate and timely manner
Qualifications
- Undergraduate degree from a 4-year college required. Candidates with a degree in Accounting/Finance, Business Administration, Economics, Math or similar fields are useful in this role.
- Candidates who have experience with Sungard/FIS Relius are strongly encouraged to apply.
- Customer support experience through phone and e-mail is preferred.
- Exceptional written, oral and interpersonal skills, and the ability to effectively interface with clients.
- Proficient in the Microsoft Office suite. Intermediate/Advanced Excel skills is required.
- Meticulous attention to detail is vital for this position.
- Desire to function as part of a team with the ability to self-motivate to meet client demands.
- Ability to handle multiple assignments simultaneously and meet deadlines in a fast-paced environment.
RPG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RPG complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
RPG expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RPG employees to perform their job duties may result in discipline up to and including termination of employment.
