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RPG Consultants Finance Employment Opportunities

RPG Consultants is a family-owned and operated firm. We are proud to have a “Great Place to Work” with a fabulous team of professionals. We encourage our employees to advance their education and achieve professional growth. As a successful and growing company, we are always looking for highly motivated individuals with the highest standards of professionalism, integrity, and quality to join our team.

For job descriptions, requirements and how to apply, click the title of the position listed below.

Participant Support Manager

RPG Consultants, a full-service retirement planning, recordkeeping, administration and consulting firm located in Valley Stream NY (Long Island), is seeking qualified candidates for the position of Participant Support Manager. This is a full-time mid-level position and is available immediately.

Participant Support Manager in Valley Stream, NY

Summary:
RPG Consultants, a full-service retirement planning, recordkeeping, administration and consulting firm located in Valley Stream NY (Long Island), is seeking qualified candidates for the position of Participant Support Manager. This is a full-time mid-level position and is available immediately.

Responsibilities:

Train and supervise a team of participant support representatives tasked with addressing telephone & e-mail (Freshdesk ticketing system) inquiries from retirement plan participants and processing benefit claims & distributions
Monitor calls and email traffic to ensure that accurate information is disseminated in a manner consistent with our company values
Ensure that all participant concerns or complaints escalated by the client services team are resolved in a timely and efficient manner
Research and resolve, in collaboration with other teams and departments, any technical issues reported to the support desk
Streamline procedures and develop standardized responses (in ticketing system) used to address inquiries and technical issues
Monitor the flow of benefit claim/distribution processing to ensure adherence to procedures and deadlines

Qualifications:

Perfect command of the English language, both written and spoken
Proficiency in Spanish is a plus
An undergraduate degree from a 4-year college/university is required
At least 3 years of customer service experience in retirement planning, recordkeeping or a related industry is required
Experience managing a customer service team in retirement planning, recordkeeping or a related industry is a plus
Experience with the Relius Administration recordkeeping software is a plus
Proficiency in MS Excel is required
The ideal candidate is attentive to detail, technical/computer-savvy, a self-starter and team motivator, possesses the drive to take ownership of the work and enhance procedures

The starting salary is negotiable based on experience, language skills, and a proven track record of excellent customer service and management in a retirement recordkeeping environment or related industry. Benefits include health Insurance (with add-on dental and vision), 401k with employer contributions, FSA medical and mass transit reimbursement plans. Telecommuting candidates will NOT be considered.

How to Apply:
Please send cover letter (including salary requirements) and resume to hr@rpgconsultants.com.

Operations Associate

RPG Consultants is seeking a talented and highly motivated candidate for the position of Operations Associate.

Operations Associate

Summary:
RPG Consultants is seeking a talented and highly motivated candidate for the position of Operations Associate.

Responsibilities:

Recording and tracking Retirement Plan deposits
Preparing and processing Retirement Plan trades
Tracking Retirement Plan shares and cash reconciliation data
Processing Plan investment replacement projects
Researching and resolving technical issues in reconciliations, trading and investment setup
Perform other administrative, assistant and office management functions, as needed

Requirements:

Highly motivated, attention to detail, computer-savvy and a team player
Possesses the drive to take ownership of assignments
Ability to work well in a fast-paced environment with critical daily deadlines
Excellent command of the English language, both written and spoken
Proficiency with Microsoft Excel
Comfortable working with numbers and Excel spreadsheets for many hours each day
Undergraduate degree from a 4-year college

The starting salary is $40,000 with room for growth. Benefits include health Insurance (with options for dental and vision coverage), a 401(k) Plan with Employer contributions, FSA Medical and Mass-Transit Reimbursement Plans. Telecommuting candidates will not be considered. Candidates residing in NJ, CT, or upstate NY will not be considered.

To apply for this position, please send your resume and cover letter to hr@rpgconsultants.com

Actuarial Specialist

RPG Consultants is seeking a talented and highly motivated candidate for the position of Actuarial Specialist.

Actuarial Specialist

Summary:
RPG Consultants is seeking a talented and highly motivated candidate for the position of Actuarial Specialist.

Responsibilities:

Ability to use actuarial software to provide services to company defined benefit and cash balance plans
Work with other members of the compliance team to handle plan administration for our clients
Assist in preparing plan documents and associated paperwork
Assist in preparing government tax and other filings
Prepare participant notices and distribution forms
Perform other administrative, assistant and office management functions, as needed

Requirements:

Highly motivated, attention to detail, computer-savvy and a team player
Possesses the drive to take ownership of assignments
Ability to work well in a fast-paced environment with critical daily deadlines
Excellent command of the English language, both written and spoken
Proficiency with Microsoft Excel and ability to learn actuarial software
Comfortable working with numbers and Excel spreadsheets for many hours each day
Undergraduate degree from a 4-year college with 1-3 years of experience with defined benefit and cash balance plan clients
Pursuing QPA and Enrolled Actuary certification (at least 1 EA exam already passed) in order to attain future advancement within our firm

The starting salary is $55,000-$65,000 with room for growth. Benefits include health Insurance (with options for dental and vision coverage), a 401(k) Plan with employer contributions, FSA medical and mass-transit reimbursement plans. Telecommuting candidates will not be considered. Candidates residing in NJ, CT, or upstate NY will not be considered.

To apply for this position, please send your resume and cover letter to hr@rpgconsultants.com.

Choose a job you love, and you will never have to work a day in your life.

Contact Us

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